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Customer display setup. Customer Display Customization Paid Technical Support Terms

For a device such as a customer display, setup is a necessary step in the work. Without proper connection of the device to the computer, installation of drivers and parameters, the device will not work. But setting up the device is not so difficult.

Setting up the device on a computer

Connect the device cable to the required port and install its driver. Most likely, the driver is on the disk that comes with the equipment. Models are different, but all manufacturers supply equipment with drivers.

If for some reason the disk is lost, then you can try to trust the operating system to search for drivers on its own. It will take a little time, and usually this program is found and installed by itself.

If all else fails, then go to the manufacturer's website and try to find and download the driver there. Usually there is a special section on the site where you can find the necessary programs for displaying your version. If you can’t find anything, contact the manufacturer’s technical support: they will tell you where to find the right application. This stage is necessary for the connection of the screen and the computer.

How to set up the device in 1C

After the driver is installed, you can take the next step - ask yourself how to set up the customer's display in 1C.

  • Run 1C;
  • In the "Service" menu, find the item "Setting up commercial equipment." Select "Use customer display";
  • A window will open where you need to click the "Add" button, then click "..." in the "Model" item (this is editing);
  • The "Commercial Equipment Directory" window will appear, select "Add". In the Service Processing field, select "ATOL: Customer Display Driver". The remaining fields on the form will automatically acquire the desired values.
  • Click OK;
  • Select the newly created display, press OK again;
  • A window should appear stating that the device has been successfully connected.

Now again go to "Tools" - "Options". Specify the port number, baud rate (recommended 9600) and protocol. It remains to make sure that everything went well, and the device was installed. Click "Check connection". Lines of text should appear on the screen.

If something doesn't work, try repeating the procedure. If necessary, you can refer to the setup wizard. 1C support or the display manufacturer can help.

I have one wonderful client. For about 3 years, I have been serving his small but rather active chain of stores. And throughout all this time, I have been trying in vain to overcome problems in the operation of the bundle of retail equipment and the Retail 2.0 configuration.

The problem is that all released configurations often contain mountains of errors, and hardware drivers work only with one configuration or another. Drivers from the Atol company, which have become paid for some time now, enjoy special “love”. Yes Yes. Hardware manufacturers are so harsh that they provide drivers with hardware that still need to be purchased by purchasing the full version. And the old drivers, which were free, unfortunately often do not work correctly.

Another problem is aggravated by the fact that the cost of the work of "specialists" in installing and configuring 1C is commensurate with the cost of acquiring all the software and equipment taken together. On the 1C forums, to the questions you ask, you are more likely to receive not an answer that will help you, but an unsubscribe in the form of the phrase “If you don’t know how, hire a specialist” or “Don’t bother climbing if you don’t rummage about it.” Therefore, information about the operation of configurations and equipment has to be collected bit by bit, through a long and tedious “burning in” the manual and surfing the Internet space.

Therefore, in this post, I decided to describe in detail the installation and configuration of retail equipment in the 1C Retail 2.0 configuration. In other configurations, everything will be similar, the main thing is the correct programming and installation of hardware drivers.

And so, let's get started.

Equipment

At the moment, the same equipment is installed in the network of stores:

  1. Symbol LS2208 barcode scanner with USB interface.
  2. Receipt printer ATOL FPrint-5200 with USB interface.
  3. Also in the main store there is a Posua LPOS-II-VDF-2029D customer display with a USB interface.

As a rule, problems arise precisely during the selection of the operating mode of the barcode scanner and the selection of the necessary drivers.

Software

  1. Operating system: Windows XP and Windows 7 Pro.
  2. 1C Enterprise: version 8.2.18.109.
  3. Retail configuration: version 2.0.8.8.

Introduction

We will proceed from the fact that you have already installed the 1C Enterprise platform and made the initial configuration settings. Let's start with the barcode scanner.

Setting up the Symbol LS2208 barcode scanner.

The barcode scanner can work in several modes, but we are only interested in 2 of them:

  1. Mode " HID keyboard emulation» - allows the scanner to emulate a USB keyboard. After successful decoding, the barcode data is transmitted to the terminal as if it were entered from a keyboard. Most USB drivers support HID keyboard emulation so no special drivers are required.
  2. Mode " Simple COM port emulation” - requires downloading device drivers from the support center site at . When the scanner is connected to a host system, the next available COM port is automatically selected, emulating a unidirectional RS-232 connection. However, handshaking is not supported and baud rate setting is not required.

Consider the modes of operation with examples. In working mode HID keyboard emulation in the cashier mode, you will have to manually open the barcode entry window (Alt + F7 or F7) and bring the goods to the scanner, after which the scanner will simply insert the received code into the active window. Likewise with all other windows. And even if you open notepad and read the code, it will be inserted into the program window. The mode is convenient because it does not require installation of additional drivers and additional settings, but you have to constantly press (Alt + F7 or F7). Many programmers indicate these combinations as a prefix when transferring data, but they do not always work correctly. And the programming of additional prefixes is not supported by all scanners.

In working mode Simple COM port emulation in the cashier mode, you do not have to call the barcode input window every time (Alt + F7 or F7), the drivers and the program will do it automatically. That is, you simply bring the product to the scanner and it appears in the list. Everything is generally simple, but you need to install additional drivers.

The operating modes have been determined. Now you need to configure the barcode scanner itself. To do this, we use the wonderful. To transfer from one mode of operation to another, it is enough just to read the corresponding barcode from the instructions. On page 108 of this manual, a complete description of all modes of operation of the scanner is given, and on page 109 the corresponding barcodes.

I personally advise you to choose the mode of operation Simple COM port emulation, then the cashier does not have to constantly open and close the barcode entry window. Next, we scan the corresponding barcode, after which the scanner will emit a squeak, which notifies us that the operating modes have been switched and the device has been rebooted.

For a scanner in COM port emulation mode, we need drivers. You can download them from the appropriate section on the manufacturer's website or from the link.

Download and install the drivers, and then restart the computer (just in case).
After rebooting, we connect the barcode scanner and scan the barcode to put the scanner into COM port emulation mode. The scanner will emit a sound to indicate that the operating mode has changed and the scanner has rebooted.

After detecting the scanner and installing the drivers, go to computer management and check if a new device has appeared.

As we can see from the figure, the barcode scanner has been assigned the COM1 port. Remember, we still need this information.

Now you need to connect the scanner to the workplace of a certain cashier. To do this, run 1C and log in as an administrator. We go to the "Settings and administration" tab, then in the left menu we select "Setting up connected equipment", and then in the right field we click on the link "Connected equipment".

In the window that appears, on the left side, put the switch next to the inscription "Barcode Scanners" and click on the "Create" button.


Type of equipment: already set to Barcode Scanners.
Driver Handler: select "1C: Barcode Scanners".
Workplace: select the user who will work with the scanner. In my case, this is "Cashier (MAIN)".
Name:

Next, click on the "Save and close" button. The scanner we just added should appear in the list of equipment. Select it in the list of equipment and click on the "Configure" button. If the drivers for the barcode scanner have not yet been installed, you will see red inscriptions in the corresponding fields. In the window that appears in the top menu there is a button "Functions", press it and select the item "Install driver". The platform will automatically install the driver from 1C to work with barcode scanners. This driver is very convenient because when working with it, all processing in the Retail configuration itself works.
That is, there is no need to program the F7 prefix and other "inconveniences". In all fields the barcode is inserted automatically. Thus, when creating invoices, as well as in the RMC mode, there is no need to open the barcode entry window. The program will do everything automatically.

After installing the driver in the scanner settings, you must specify the number of the COM port to which our scanner is connected. In this case, COM1.

All other settings are left with default values.

On this, in principle, the scanner setup is completed.

If you decide to configure the scanner to work in HID keyboard emulation mode, then you do not need to install drivers and make additional 1C settings. Just plug in the scanner and it's ready to go. The barcode to be scanned is entered into the active window. In this case, nothing needs to be added to the connected equipment. But each time you have to open the barcode entry window manually, which is extremely inconvenient when working in the RMK mode.

Setting up the ATOL FPrint-5200 receipt printer with a USB interface.

We close 1C after setting up the barcode scanner and connect the receipt printer to the computer. Immediately decide on a new device. Now we need a receipt printer driver. You can download drivers from the manufacturer's website, but as I said, the drivers are paid. Therefore, we take and install the free version of the drivers from the link. We restart the computer, just in case.

After the reboot, go to computer management and find our receipt printer.

The printer works in the COM port emulation mode and in my case it occupies the COM3 port. We remember and move on.

After installing the vending equipment drivers, shortcuts appear in the program list for setting up various types of vending equipment, there is also a receipt printer initial setup utility, which I will discuss in more detail a little later.

We launch 1C and go to the section for setting up connected equipment. Next, go to the section of fiscal registrars and add a new device.

After adding the device, in the top menu, click on the "Setup" button and go to the printer settings.

In the window that appears, fill in all the fields.
Device Model: ATOL: FPrint-5200K.
Port: COM3.
Timeout: leave by default.
Name: you can not change and leave the default value.

On this, in principle, the installation and configuration of the printer is completed.

Note A: Be careful when installing drivers. In an earlier version of the driver, the receipt printer may not work correctly. During the initial installation, I encountered a problem when the printer knocks out a check, the total cost is reduced by the amount in percent. That is, if the product costs 17 rubles, then the total cost in the check will be the goods for 17 rubles, then the printer will issue a check for 17 rubles - 17% = 14.11 rubles. This problem is solved by installing new drivers.

And so, the scanner and printer are configured and work correctly. Now you need to set up the customer display.

Connecting and configuring the Posua LPOS-II-VDF-2029D customer display with a USB interface.

All devices are connected via USB interface for one simple reason. In 2 out of 3 trading floors there are small netbooks that have only USB ports.

The very first page says that the display can:

  1. Work in COM port emulation mode.
  2. Emulate protocols:
    • Firich
    • Partnertech CD5220
    • DSP800
    • EPSON

We are interested in the DSP800 protocol and COM port emulation, because working with COM ports for 1C is preferable.

To put the display in emulation mode, you need to download and install the . After installing the program, restart the computer and connect the customer's display to the computer. We launch the installed POSua MPOS Master Full utility and switch the customer's display to the COM port emulation mode.

Now you need to install . There is more here. After installing the drivers, do not forget to restart the computer.

We indicate the device model as DSP850B, so the display will work correctly with Russian fonts. When other protocols are selected, asterisks may appear on the screen instead of capital letters.

In the running line field, you can specify the name of the store. And put a tick "Use a running line."

This completes the setup of the display itself, now we will configure the parameters for the operation of 1C itself with the display.
So that our display does not stand idle without informative inscriptions and does not display its model on the screen, it is necessary to make small adjustments to its operation.

We launch 1C under the Administrator and go to the "Settings and Administration" section, then in the menu on the left we select the item "Configuring the connected equipment" and on the page that appears, click on the link "Buyer display templates".

In the item template of the buyer's display, select the template we created earlier.

On this, all the settings of the trading equipment are completed and the cashier's workplace is ready for full-fledged work.

P.S. In cashier mode on a small screen (for example, netbook), the Quick Items panel does not slide out in configuration version 2.0.8.8. If someone suddenly knows how to win this, please write in the comments.

The Loyverse CDS app allows the customer to display information about the items being sold on a separate tablet without interrupting the sales process in the Loyverse POS app.

1. Install the Loyverse CDS App

Download the Loyverse CDS app for iPad (iOS 8.2 and up) or (4.0.3 and up). This app only works on tablets in landscape orientation.

When you launch the application, you will see the Loyverse CDS welcome screen. It displays the "IP Address" and "Device Name" of your tablet, this information is necessary for its further pairing with Loyverse POS.

2. Activate the customer display function

Go to the back office, go to "General settings" and enable the "Use customer display" option.

3. Connect a customer display to Loyverse POS

First of all, make sure that all mobile devices - both Loyverse CDS and Loyverse POS - are connected to the same Wi-Fi router.

Launch the Loyverse POS app and go to Settings > Shopper Displays.

Click the "+" button to add a customer display.

Enter the name of your display in the "Name" field, and click the "Search" button to search the network for a device with a display application.

Select the desired customer display from the list of found devices, and click OK.

If automatic detection does not work, you can manually enter the device's IP address.

Click on the "Connect" button.

A dialog box will appear in the Loyverse CDS application asking you to pair the CDS with the POS. Click the "Connect" button to confirm the connection.

If you see a window with a blank check on the right, then your Loyverse CDS is set up correctly.

This changes the “Connect” button to “Disconnect” in the Loyverse POS app. Save your settings to Loyverse POS.

You will then see your customer display in the list of connected devices.

In the same way, you can connect multiple CDS to one POS.

To work "ATOL: Customer Display Driver" with 1C version 8.0, you must:

1. After installing “ATOL: Customer Display Driver”, copy from the folder …\Program Files\ATOL\Drivers\BIN\ the file Line1C.dll to the folder of the 1C platform (…\Program Files\1cv8\bin\..)

2. Register the Line1C.dll file in the system registry (using the regsvr32 “[file path]\Line1C.dll” command)

3. Connect Display to PC.

4. Run 1C: Enterprise.

5. Open the menu "Service" -> "Setting up commercial equipment"

6. In the shop equipment window, press the “Add” button (a new line will appear), press the edit button (“…”) in the “Model” field.

7. In the window "Reference shop equipment" click the button "Add" (the window "Shop equipment: New" will open)


8. Select Service Processing "ATOL: Customer Display Driver". The fields "View", "External component" and "Program identifier" should be filled in automatically, otherwise, enter the values ​​of these fields as shown in the screenshot:

  • Select "View" - "Customer Display".
  • Select External Component Line1C.dll.
  • Enter the program identifier Line45.
  • Specify a name.
  • Write down the Code - any one you like.

9. Click the OK button.

10. Select the created display in the window "Reference shop equipment".


11. Click the OK button. The window will close with the settings applied. If the connection was successful, the message “Customer Display<наименование>connected successfully."

13. Select the Customer Display Driver tab.

14. Specify the Port to which the display is connected, Baud rate and Protocol.

15. Press the "Check connection" button, if everything is set correctly, the message "No errors" will appear in the Result field, and a test inscription will appear on the display.

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