Job description of an administrator, job responsibilities of an administrator, sample job description of an administrator. Profession administrator - features, requirements

But this does not mean that such work is available to everyone and has low requirements. Having a higher education will not hurt in any case, and it is desirable that it be something related to the work of clubs. You can safely apply for an administrator position by graduating from such faculties as:

• economic;
• psychological;
• Faculty of Foreign Languages;
• any department of a pedagogical university.

Administrator vacancy Regarding economics, everything is clear: the administrator is almost always vested with the authority to resolve financial issues, and as for obtaining an education in other faculties, this need is justified by the fact that the administrator, first of all, must be able to communicate with people, feel them and try to do so, to make visitors as comfortable as possible.

How to conduct an interview: asking the right questions

Above in the article there are several options for similar questions. Do not ask the employer about his personal life, do not invade his personal space. Nobody will like it. You may have questions about career growth, work schedule, vacation, weekends.

Attention

Especially in cases where the company is interested in hiring the most suitable employee for the position, and not a person from the street. There are two types of tests:

• To test professional knowledge
• To test general knowledge

Tests to test your professional knowledge contain questions directly about your profession and related areas.

How to become a club administrator

Question - Answer QUESTION: How to write a resume for the vacancy of a beauty salon administrator? (Frequently asked question in the Yandex and Google search engines) ANSWER: Writing a resume is an important component when finding your dream job. Even if you have no work experience, even if you lack confidence at the beginning of an interview with a potential employer, a well-written resume can play a positive role in making a decision about your employment.

The basic rules are described on many job search sites. I will focus on one of them - the professional skills of the applicant.

In this section, you describe what you learned while working or at the University. Unlike other professions, a salon administrator is a specialist who combines the qualities and skills of several professions.

Frequently asked questions and answers about the beauty salon administrator course

The knowledge gained from an experienced teacher gives confidence during an interview with a possible employer. 2. The courses provide the opportunity to be at the center of all important news in the field of regulatory and legal aspects of doing business; materials and technical equipment used in the cabin.

3. Practical classes prepare you for solving complex issues that arise when working with staff or clients. 4. Psychological preparation for work, trainings, lectures and practice prepare the student for quick adaptation to the team and successful work.
Why do we go to the dentist if our tooth hurts? Right. He is a professional and MUST know his business perfectly.
An employee in any company MUST be a professional! This is why successful employers will not hire a person without proper education or a letter of recommendation from a previous job.

20 questions to ask during an interview

Important

If the cleaner washed the floors poorly, he should be reprimanded. If the waiters work slowly, the administrator is obliged to take appropriate measures.

If musicians or DJs encounter any problems during their work, these problems must be resolved by the administrator. But control is not the most important thing. In the event of a rush situation, an emergency, or if one of the employees does not show up for work for some reason, the administrator must be ready to replace the employee who is “incapacitated.”
This does not mean that the administrator must complete a bartending course or clean the toilet himself.

In addition to all the above-mentioned functions of the IT manager, the system administrator is responsible for archiving all databases, purchasing digital equipment, and organizing the operation of the entire IT infrastructure system. No higher education required. If possible, it is better to grow from an assistant.

Head of the department - he is needed when the company has a large number of servers, the number of computers approaching 150 units and branches in other places. At this level you need to have a higher education, organizational skills, knowledge of English and at least 4 years of work experience.

The manager may be an advanced system administrator. It would be even better if he turned out to be once hired for a part-time job as an Enikey student who grew and developed in an existing company.
Name them

• “Why should I (the employer) hire you?” - One of the most provocative questions. Talk about sales and your successes in this area. Establish yourself Interview questions for administrator
The administrator must be able to talk with people and resolve controversial situations that arise. His main qualities are sociability and the ability to quickly find the right solution. An employer has the right to ask you about communication skills. He is not interested in any sales, because the main thing for you is consultation on service issues and monitoring the activities of employees. Questions to ask an employer during an interview Oddly enough, it is possible and even necessary to ask questions to a potential employer. The main thing is to understand at what point you need to do this.

It’s good if he expresses his desire to receive maximum satisfaction from his work. His mood not only affects his health and the moral climate in the team, but is also the most important necessary condition for high productivity, the most reliable guarantee against mistakes, negligence and defects, and ultimately the main guarantee of the company’s prosperity. 10. How successful have you been in interviews in other places? It is important to find out why you failed an interview in some places and passed successfully in others. If he convinces you that your competitors are interested, then you try to keep him. 11. Will your personal life interfere with this job, which is associated with additional stress (irregular working hours, long or long-distance business trips, constant travel)? This question is often asked to women.
What attracts you to work with us in this position? It’s bad if they answer with common phrases: “I am attracted by growth prospects, interesting work, reputable company...”. Must provide serious and specific arguments: the desire to apply your qualifications and experience where they can give the greatest return and will be appreciated, the attractiveness of working in a strong team of professionals. 4. Why do you consider yourself worthy to take this position? What are your advantages over other candidates? This is the best question for a candidate to, without false modesty, name his main advantages over other applicants. At the same time, he must demonstrate his ability to persuade, emphasizing his advantages. It is bad if the candidate answers this question with weak arguments and cites his formal biographical characteristics. 5.
It's fast and free! Table of contents:

• Who to hire?
• System administrator levels
• Summary
• Interview

Who to hire? In order to hire someone, you need to have a clear idea of ​​what their responsibilities will be. The main work tasks of a system administrator are setting up, debugging and maintaining the functionality of digital equipment. Despite the rapid development of technology and the increasing awareness of ordinary users in computer matters, many still confuse the professions of a programmer and a system administrator. A programmer is an applied mathematician whose goal, using existing knowledge of a programming language, is to create an application capable of calculating the necessary practical data for subsequent use in production.

What parts of the system unit can cause this?

• Main differences between FAT and NTFS?
• What is RAID?
• How to fix failed driver update?
The most important thing is that they relate to existing or planned equipment, and not to an abstract test of knowledge for versatility. It is better to check the latter in the form of the ability to quickly understand information unfamiliar to the applicant.

An interview for an IT administrator position requires careful preparation on both sides. To do this, you need to take some topic unknown to the candidate, explain it to him, and then ask him to retell on a piece of paper everything that he understood. If the attempt is successful, he knows how to learn quickly. Such an employee is worth hiring even if at the moment his knowledge is rather meager.

Provides effective and cultural service to visitors, creating comfortable conditions for them.
- Consults visitors on the availability of available services, ongoing special promotions, the availability of bonus programs, etc.
- Keeps appointments, informs specialists about available appointments, maintains a client base.
- Takes measures to prevent and eliminate conflict situations, considers claims related to unsatisfactory service to visitors.
- Ensures cleanliness and order in the premises, supervises the work of the cleaners.
- Monitors compliance by employees of the organization with labor and production discipline, rules and regulations of labor protection, safety precautions, industrial sanitation and hygiene requirements.
- Informs the organization’s management about existing shortcomings in serving visitors and takes measures to eliminate them.
- Performs individual official assignments from his immediate superior.

The administrator has the right:

Get acquainted with the decisions of the organization’s management regarding its activities.
- Submit proposals to management to improve their work and the work of the company.
- Inform your immediate supervisor about all shortcomings identified in the course of your activities and make proposals for their elimination.
- Require management to create normal conditions for the performance of official duties.
- Make decisions within your competence.

The administrator is responsible:

For failure to perform and/or untimely, negligent performance of one’s official duties.
- For failure to comply with current instructions, orders and regulations on maintaining trade secrets and confidential information.
- For violation of internal labor regulations, labor discipline, safety and fire safety rules.

Responsibilities of a cafe administrator

An administrator is needed in all catering establishments, be it a cafe, bar, restaurant or canteen.

The term "maître d'" originated in 18th-century France. This was the name given to the owner of the inn where travelers and tourists rested and dined. He greeted visitors, seated them in the dining room, took orders, made payments and commanded the servants in the kitchen.

Today, a head waiter is the administrator of a restaurant or cafe, without whom it is difficult to imagine any catering outlet.

Typically, the job responsibilities of a cafe administrator are as follows:

Organization of efficient operation of the cafe;
personnel management (work schedules, training, control of work processes and compliance with institution standards);
monitoring the operation of equipment and the quality of prepared dishes;
control of timing of finished product sales;
communication with visitors;
assistance to waiters;
preparation of necessary documents and reports.

Also, the functions of a cafe administrator may include:

Recruitment;
carrying out inventories;
management of the assortment of prepared dishes;
working with the cash register;
organization of banquets.

The requirements for a cafe administrator are very simple - work experience. It is always needed.

As a rule, it is necessary:

Know the basics of working in a restaurant;
be able to organize the work process;
use a PC.

Depending on the nature of the establishment, there may be certain requirements for the age, appearance of the employee, or knowledge of a foreign language.

You can obtain a higher education in the specialty “Organization of services in public catering” or complete a course in restaurant management. However, in this profession, experience is everything, and a beginner can only count on the position of administrative assistant.

Responsibilities of a store administrator

1. He develops a work schedule for employees taking into account the specifics of the store.
2. On the sales floor, monitors the staff and their work, regulates the placement of people at the checkout or in the hall.
3. Controls the appearance of employees: it must be neat and clean.
4. Conducts general meetings of store employees according to the schedule established by the store, where he informs everyone of management decisions and reviews the good or unsatisfactory performance of duties by employees.
5. Trains staff in work skills, explains how, what and in what order should be performed. This can happen either at a predetermined time during general training, or directly in the work process if the manager notices that someone is not doing their job correctly.
6. The administrator maintains an atmosphere of goodwill among employees and promotes the speedy and positive resolution of conflicts in the workplace.
7. He controls the quality of the goods put up for sale, their assortment, and expiration dates. If something does not meet the standards, then it takes measures to eliminate the problem.
8. The manager promptly places an order to the supplier for goods that are missing on the shelves.
9. Conducts periodic inventory of goods, makes reconciliations, identifies shortages of goods, and takes measures to eliminate such problems.
10. The administrator controls how the goods are laid out on the shelves; this must be done on time and optimally convenient for the buyer.
11. The manager monitors the condition of the store premises and surrounding areas, and, if necessary, interacts with utility services.
12. If necessary, he advises customers on the sales floor on the services provided by the store.
13. The administrator monitors the operation of the cash registers, controls the availability of small money in each cash register for issuing change from large bills.
14. If conflict situations arise with customers, the administrator negotiates to resolve the problem, resolves the issue so that the customer does not have an unpleasant impression of the store, writes reports to management about the employees through whose fault the situation occurred, and conducts a preventive conversation to prevent such violations.
15. The administrator resolves all current issues with landlords regarding the operation of the premises (monitors compliance with the terms of the lease agreement), payment of rent, and other instructions and wishes made by the landlord.
16. The manager monitors prices for goods from competitors and forms proposals for management on possible pricing policies. He also comes up with and organizes events that attract more customers.
17. The administrator is responsible for monitoring the renewal of all permits from administrative authorities, as well as licenses, patents, etc., necessary for the full operation of the store. If a document expires, the manager independently extends the documentation period, or entrusts this to the responsible person. It also monitors all changes in the Legislation of the Russian Federation in relation to documents regulating trade.
18. It is within the competence of the manager to inform the store management about all inspections.
19. At the end of each shift, the administrator submits a cash report and reconciles the documents. Resolving collection issues is also on it. He independently transfers money and documents to the bank.
20. The manager also prepares documents for calculating wages and makes notes regarding fines or bonuses for each employee.
21. If necessary, the administrator must replace any store employee.
22. The manager is engaged in optimizing store expenses, drawing up a store budget and taking the necessary steps to reduce the number of expenses.

Online store

When running an online store, you have a narrower range of responsibilities than is required in a large retail store.

The main activity of a store administrator is communication with dealers when ordering goods.

Also, the manager must monitor the quality, know its characteristics and expiration dates, application options and other information about the product.

He consults clients by phone or any electronic method of communication, and organizes the delivery of goods (either independently or through a courier).

It also “maintains” the order, controls payments, informs about what stage of processing the order is at (for example, it is still on its way, or is already in the warehouse and handed over to the courier, and so on).

The administrator's functions may vary depending on the size of the online store and the specifics of its work.

Clothing store

In the work of a clothing store administrator, there is a great need to organize events, promotions, sales, etc., in order to sell the remaining goods from the past season.

The manager focuses on training staff in techniques for successfully selling goods and motivating them to work.

He also pays special attention to the sales plan.

You definitely need to write about responsibility. A store administrator is a very responsible position. A person must be passionate about this matter.

This type of work requires leadership qualities; without them, it is very difficult to build a good job! It is necessary to have an active lifestyle, communication skills, and stress resistance. Attention is required for a manager, because he deals with serious documents.

It turns out that the profession of “administrator” is very creative, while at the same time requiring the presence of opposite personality qualities. On the one hand, he is a thoughtful, attentive strategist, on the other, a communicative manager who brings people together. An imbalance in one direction or another may not have a very good effect on work.

People who have worked in this position for more than one year, as a rule, love their work very much, because every day they successfully solve many diverse issues on which the success of the common cause depends.

Responsibilities of a beauty salon administrator

Let's figure out what the responsibilities of a beauty salon administrator are and why this position in the salon is one of the key ones.

The purpose of the position is to provide quality customer service. To do this, he coordinates most of the business processes in the salon, providing the necessary materials and information to the client, staff, and manager.

Administrator – belongs to the category of specialists. Depending on the scope of responsibilities and the degree of independence in decision-making, the qualifications “senior” or “leading” may be assigned.

Tatyana Agapova, director of the Business Tools company: “In the book “Beauty Salon: Toy or Business?” I offer this summary table with the tasks, responsibilities, skills and competencies of a beauty salon administrator.

The main tasks and responsibilities of a beauty salon administrator:

The job responsibilities of a beauty salon administrator are divided into thematic blocks:

1. Organization and planning of salon activities, the purpose of which is to reduce costs and improve the quality of customer service. That is, control over the effective use of material, technical and labor resources in the process of the salon’s activities, work to reduce costs. Accounting and timely submission of reports to salon management.
2. Working with a cash register. Issuing checks, accepting payments for services rendered.
3. Work with personnel: keep a time sheet, monitor compliance with the work schedule, and the appearance of employees (dress code and uniform).
4. Control of cleanliness, rules and regulations of labor protection, safety precautions when serving customers.
5. Work with the client base: maintaining, updating and replenishing, as well as working to build loyalty (sending out information, congratulations, reminders, etc. to clients).
6. Communication with clients, namely, answering all incoming calls, consultation (services, prices, products) and recording clients. This also includes meeting the client, guiding the client to the master (meeting the master), accompanying the client after the service has been provided, as well as collecting information for subsequent use as the basis for new promotions in the salon.
7. Since the administrator is required to supervise the conduct of advertising and other promotions, he may be asked to practice the basics of marketing, advertising and merchandising.
8. In small offices, the work of an administrator is somewhat similar to the work of an office manager - he is responsible for the efficiency of the salon, monitors the availability of paper in the printer, stationery, and toilet paper in the toilets.

The administrator also regulates conflicts that arise, maintains a review book, and works with complaints.

The beauty salon administrator is the face of the company. He not only regulates and organizes the work of the salon, but also introduces the client to the salon and is often the determining factor in the client’s choice of a particular salon.

System Administrator Responsibilities

1. Installs operating systems and software necessary for work on servers and workstations.
2. Configures software on servers and workstations.
3. Maintains the software of servers and workstations in working order.
4. Registers local network and mail server users, assigns IDs and passwords.
5. Provides technical and software support to users, advises users on the operation of the local network and programs, draws up instructions for working with the software and brings them to the attention of users.
6. Sets access rights and controls the use of network resources.
7. Ensures timely copying, archiving and backup of data.
8. Takes measures to restore the functionality of the local network in the event of failures or failure of network equipment.
9. Identifies user and software errors and takes action to correct them.
10. Monitors the network, develops proposals for the development of network infrastructure.
11. Provides network security (protection from unauthorized access to information, viewing or changing system files and data), security of internetwork interaction.
12. Provides anti-virus protection of the local computer network, servers and workstations.
13. Prepares proposals for the modernization and acquisition of network equipment.
14. Monitors the installation of local network equipment by specialists from third-party organizations.
15. Informs his immediate supervisor about cases of violation of the rules for using the local computer network and the measures taken.

The system administrator has the right:

Set and change rules for using a local computer network.
- Get acquainted with the documents defining his rights and responsibilities for his position, criteria for assessing the quality of performance of official duties.
- Submit proposals for improvement of work related to the responsibilities provided for in this job description for management’s consideration.
- Require management to provide organizational and technical conditions necessary for the performance of official duties.

The system administrator is responsible for:

Disruption of the functioning of the local computer network, servers and personal computers due to improper performance of one’s official duties.
- Late registration of local area network and mail server users.
- Late notification of management about cases of violation of the rules for using the local computer network.

The system administrator is held accountable:

For improper performance or failure to fulfill one’s job duties as provided for in this job description - within the limits established by the current labor legislation of the Russian Federation.
- For offenses committed in the course of their activities - within the limits established by the current administrative, criminal and civil legislation of the Russian Federation.
- For causing material damage to the company - within the limits established by the current legislation of the Russian Federation.

Responsibilities of a hotel administrator

1. Provides effective and cultural service to clients, creating comfortable conditions for them.
2. Monitors the timely preparation of rooms for the reception of those arriving at the hotel, maintaining cleanliness in the hotel, regular change of linen in the rooms, safety of property and equipment.
3. Informs hotel residents about the additional paid services provided, accepts orders for their implementation and monitors their implementation.
4. Provides oral information regarding the hotel, location of city attractions, entertainment, sports facilities, etc.
5. Receives and prepares the necessary documents.
6. Monitors employees’ compliance with the instructions of the organization’s management.
7. Monitors compliance by employees of the organization with labor and production discipline, rules and regulations of labor protection, safety precautions, industrial sanitation and hygiene requirements.
8. Takes measures to resolve conflicts that arise when serving residents.
9. Considers claims related to unsatisfactory customer service and carries out appropriate organizational and technical measures.
10. Informs the organization’s management about existing shortcomings in customer service and takes measures to eliminate them.

The hotel administrator has the right:

1. Get acquainted with the draft decisions of the hotel management relating to its activities.
2. Submit proposals for improvement of work related to the responsibilities provided for in these instructions for consideration by management.
3. Within the limits of your competence, inform your immediate supervisor about all shortcomings identified in the performance of official duties in the activities of the hotel (its structural divisions) and make proposals for their elimination.
4. Request personally or on behalf of his immediate supervisor from specialists and performers information and documents necessary to fulfill his official duties.
5. Involve specialists from all (individual) structural divisions in solving the tasks assigned to him (if this is provided for by the regulations on structural divisions, if not, then with the permission of the hotel director).
6. Demand that the hotel management provide assistance in the performance of their official duties and rights.

The hotel administrator is responsible for:

For improper performance or failure to fulfill one’s job duties as provided for in this job description - within the limits determined by the current labor legislation of the Russian Federation.
- For offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation.
- For causing material damage - within the limits determined by the current labor and civil legislation of the Russian Federation.

Responsibilities of a restaurant administrator

Think for yourself how you can improve your work. After all, for some reason the owner of the restaurant believed you and gave you this position. This means he believes in your abilities.

Here are 10 important points you need to think about:

1. Personal responsibility.

From this day on, all mistakes made by staff are your responsibility. This does not mean that you need to take up the whip and punish the guilty. We need to deal with the problem so that the situation does not happen again next time. A good leader always asks himself the question: “What lesson and benefit can I learn from this situation? “

2. You are an example for everyone and the “face” of the establishment.

From now on, your main duty is to be a worthy example for your subordinates. When working in a team where, one way or another, there will always be conversations and gossip, under no circumstances should you give rise to such discussions. Any decision you make will be visible. Your employees will definitely tell each other what they think about this. How not to lose authority in the team? It’s very simple - don’t be late for work, maintain a neat appearance and be sure to resolve internal conflicts by finding fair solutions. Your goal is to gain the trust and respect of your employees.

And the most important thing is to make sure that your employees understand that by doing poorly, they will not only make things worse for you and the restaurant, they will make their job more difficult.

3. Teamwork.

The success of the restaurant business depends on how well the team works. You, as an administrator, must always know the answer to any question, be able to track down and competently punish the guilty, and most importantly, make sure that your employees understand that by working poorly, they will not only do bad things to you and the restaurant, they will complicate their work.

But at the same time, working conditions must be comfortable for everyone, and you must know how to motivate your subordinates.

4. Invest in your personal growth.

The restaurant business, in the face of fierce competition, is moving forward by leaps and bounds. To stay in your job, you must never stop there and constantly continue to learn. There are a huge number of resources for restaurateurs on the Internet, where you can learn something new every day. Improve your knowledge by viewing restaurant trends and blogs from famous chefs and restaurant owners. Watch interviews with critics, etc. Learn to apply the accumulated knowledge to optimize the operation of the restaurant and you will definitely increase your authority.

Must-read books on restaurant management and restaurant staff. You can always listen to audio recordings and it won't take that much time. There are a lot of conferences and trainings where you can improve your skills without leaving your couch - just register and watch the broadcast. Self-education is an integral part of a modern successful person. A leader should always ask himself the question: “How can I improve myself and my team?”

5. Take care of your body.

As a restaurant manager, you must have absolute confidence in yourself and your decisions. In order to communicate with people, exchange offers, control the work of the entire establishment, especially if it works around the clock, you need to get enough sleep and feel good. Prepare for fatigue and irregular work hours.

You don't have to buy a gym membership and push yourself to the point of exhaustion after working out on the treadmill - but light exercise and proper nutrition can work wonders. Believe me, get enough sleep and have breakfast - and you will be able to spend the working day on your feet, in a good mood.

6. Always improve yourself.

Initiative and purposeful people who are ready to improve themselves are hired for the position of restaurant administrator. You want to listen to them, they are able to resolve a conflict with the most unpleasant client, respecting the reputation of the restaurant. In addition, the responsibilities of a restaurant administrator include: training staff, solving economic issues, as well as monitoring the calculation of dishes, expenses, etc. To be competent in all these matters, you need to regularly study and improve your skills.

Don't neglect planning your restaurant events. Write a list of necessary achievements. Plan your work six months in advance and you will be on target.

Always be in trend. The administrator must know what dishes are currently in demand, what event will bring good revenue and interest new visitors.

7. Optimization of work.

What is the difference between an administrator and a leader? The administrator thinks and works two steps ahead of the team. A leader thinks and works 20 steps ahead of everyone else. How can this work be optimized? Use your phone or tablet and install cloud schedulers there - this will make your work much easier.

Thanking your employees is not difficult at all, and by giving simple compliments, you will not only gain respect, but also significantly improve the work environment.

8. Study the psychology of working with personnel.

Being a leader means understanding what motivates people. Many people believe that all people react the same way to a given situation, but in practice it turns out that your chef did not want to get an increase in salary instead of days off, and the bartender harbored a grudge against a meager fine, and he has long since taken revenge on you, taking home 10 “broken” glasses. You must understand and feel your employees in order to prevent this or that unpleasant situation in time, as well as praise and punish at the right time.

9. Be grateful.

Teamwork without motivation and praise is doomed to failure. Thanking your employees is not difficult at all, and by giving simple compliments you will not only gain respect, but also significantly improve the work environment. As a leader, you must understand that you did not achieve this yourself - you are supported by an excellent team of experienced employees, and your clients, expressing gratitude in the form of traffic and profits, make your business.

10. Step beyond the line.

When you become an administrator, you are no longer around your former colleagues. Many people make the mistake, after a promotion and a new position, of trying to maintain the same relationship with the team as before. But from now on, your interests are the interests of the restaurant owner and nothing more. A clear line between subordinates and their boss must be drawn immediately after your appointment, otherwise you will not receive the proper authority.

Responsibilities of the club administrator

The competence of administration includes three main areas - premises, employees and visitors. The administrator must, first of all, exercise complete control over the design of the premises, monitor the condition, updating and placement of advertising on the building and inside the club. The administrator must monitor the order and cleanliness of the entertainment area, as well as the surrounding area.

Under the supervision of the administrator are club employees - waiters, cooks, cashiers, bartenders, cleaners and office managers, as well as security. The administrator is simply obliged to fully monitor the compliance of the listed employees with production and labor discipline, norms and rules of labor protection, hygiene and industrial sanitation requirements (for example, hair that gets into the food or the cook’s dirty hands will be on the conscience of the administrator). The administrative employee has the responsibility to ensure direct control over the preservation of material assets.

The administrator must politely greet guests, escort them to a free table (or entrust this task to a waiter if the flow of guests is very large) and fully advise them on the services provided by the club. If complaints arise, the administrator is obliged to calmly listen to them and take measures to resolve the conflict as quickly as possible. Even if this is the tenth dissatisfied client of the evening, you cannot get angry or shout, all problems are solved with a smile. Report to your senior management about any difficulties that have arisen, suggest your ways to resolve problematic and controversial issues. The administrator must be aware of all the events that occur in the club establishment.

The administrator must be familiar with legal issues and, if a problem arises, be ready to replace one of the employees. Knowledge in jurisprudence can be divided into knowledge of regulatory and legal documents (federal laws, the labor code of the Russian Federation, internal labor regulations, job descriptions of employees, as well as a list of services provided by the club).

Responsibilities of a fitness club administrator

No experience. I have experience, but not in sales, but in geology. The lady lives three hours by bus from the club. But in one hundred percent of cases, the applicant for a vacancy is “communicative, responsible, and trainable.” Is this enough to work as a fitness club administrator?

Too good is also bad!

Accept it as a fact that finding the perfect employee is almost impossible. And it's not necessary. Firstly, such “diamonds” are always in great demand and, therefore, in 99% of cases they are already working somewhere. Secondly, when you have a person on your team whose personal charm holds everything together, this is bad. Imagine what will happen if he leaves? That's right, everything will collapse.

I don’t encourage you to hire shrews or girls with dull eyes. My point now is that most of the administrator's work should be automated. In this case, almost anyone can become the ideal face of your fitness club.

Include these items in the responsibilities of a fitness club administrator.

Your task is to create an environment in which the new employee simply will not have questions. Instructions, scripts, workflows, plans - these are your faithful assistants.

1. Administrator's handbook.

Don’t be lazy and spend one day writing down all the responsibilities of a fitness club administrator, all the intricacies of its work in one document.

The book should contain answers to all the questions that a beginner might have: how to make a return using a payment terminal, where to call if the water runs out, how to fill out a strict reporting form, how to respond to customer objections, etc.

This book is a living document. It can and should be supplemented, changed, absorbing all your experience. Be sure to involve your administrators in its creation.

2. Scripts.

A welcoming smile and a neat appearance are worth nothing if their owner is terrified of selling. You can overcome her fear in different ways, the simplest is to create scripts for all occasions.

Write down an approximate dialogue with a potential buyer who came to the club for the first time. Make a list of mandatory questions and answers to expected objections. Planning an event? Give the administrator a script for calling clients.

If you are afraid that this approach “loses the soulfulness” - do not be afraid. Very often, employees are afraid to call clients; they are lost and don’t know what to say. Your clear text will give them confidence. And a wide smile during a telephone conversation will add warmth. You forgot to write in the handbook that the administrator must smile when talking on the phone?

3. Work processes.

Work processes are minutely scheduled actions of the administrator. For example: The administrator comes to work at 9:30 and turns on the lights in the locker rooms and hallway. From 9:30 to 9:45 he walks around the halls, turns on the lights, checks the equipment. At 9:45 he turns on the computer. From 9:50 to 10:00 he posts to the group in contact.

All these actions must be brought to automaticity. Having a document rather than verbal instructions will allow you to control the process and, in case of violation of labor discipline, hold the employee accountable. Work processes can be written down in a separate document, or they can be included in the administrator's handbook.

4. Plans.

I make plans for myself too. A sheet of paper with the desired number is always on the wall, in front of your eyes. Believe it or not, this is truly motivating. It’s the same with administrators - as soon as you announce a figure, and, most importantly, the percentage of this figure that the employee will receive as a bonus, sales growth immediately begins.

It is important not to leave people alone with the plan. Your task, as a leader, is not only to set a goal, but also to explain the mechanisms for achieving it. How to do it? Write scripts, think through promotions for the month, conduct regular training.

Try to conduct role-playing games “administrator - new client” or “administrator - dissatisfied client” during the next meeting. Playing out real situations and further analyzing mistakes helps to bring sales skills to automation. Employees are no longer afraid to sell, they know how to respond to customers’ objections, and their self-confidence is growing. By the way, linking the wage fund to the company’s total profit, in my opinion, is very justified. You pay based on results. People understand that they need to work in your club, and not watch movies when there are no training sessions.

Responsibilities of the clinic administrator

Answers incoming calls to the Clinic in accordance with the rules for conducting telephone conversations, using speech standards.
- Kindly advises visitors on issues related to the medical services provided by the Clinic and the procedure for their provision.
- Provides information to patients about the regime and work schedule of the Clinic and its managers and doctors.
- When a patient first contacts the patient by telephone, he records and registers the patient with the obligatory clarification of the information source (where the patient learned about the clinic - record information in the file “client database” sheet “client database” column “specify where he learned about the clinic”).
- Selects a convenient time for the patient and, if consultations with several specialists are necessary, arranges appointments sequentially. We try to ensure that the client receives the maximum number of necessary consultations in one visit.
- Forms optimal registration of patients for initial and repeated consultations in accordance with the corporate standards adopted at the Clinic: tries to minimize downtime in doctors’ schedules by keeping a tight record.
- Conducts telephone conversations with patients to confirm the patient's appointment with a doctor. Confirmation of registration is carried out the day before the appointment.

Result: client makes an appointment.

Process “Marketing, working with clients”:

Calls clients in accordance with the established speech modules (informs clients about new products, promotions, congratulates them on their birthday, holidays, etc.) - at least 10-15 people a day.
- Asks the client the possibility of informing him about the Clinic’s promotions.

Result: re-booking the patient for an appointment

The process of “Conducting a medical appointment”:

Before a medical appointment, invites the patient to sit down and wait until the doctor invites the patient to come into the office.
- Delivers medical and other documentation to doctors in a timely manner.
- Organizes the layout of medical records and test results into a file cabinet.
- Receives test results from laboratories, ultrasound examinations, ECG, etc. and pastes them into medical records. Makes copies for distribution of examination results to patients, and, if possible, sends them by email.
- Informs patients about receipt of examination results.

Result: high-quality maintenance of medical records and no complaints from patients about the work of administrators.

Process “Clinic Infrastructure Management”:

Timely opening of the clinic in the morning.
- Responsible for the safety of documentation, cash register and seals, keys to the entrance to the Clinic.
- Checks the readiness for operation of all technical means (computer, cash register, telephone.
- Checks that the workplace is equipped with promotional materials, necessary forms and documentation, and office supplies.
- Maintains cleanliness and order in the premises, promptly lays out shoe covers for clients, and, as necessary, carries out wet cleaning in the lobby and Clinic during the work shift and at the end of it.
- In the absence of a nurse/nursing medical staff, maintains cleanliness in the lobby, corridors, toilets and entrance vestibule of the Clinic.
- Monitors the safety and security of the clothes of the Clinic’s patients.
- Does not leave the workplace in the presence of patients.
- Monitors the proper operation of lighting, water supply, sewerage in the office, technical serviceability of equipment, promptly reports any problems to the Deputy General Director.
- Monitors the economical use of materials, electricity, and water.

Result: safety of accountable infrastructure elements, timely opening and closing of the Clinic, order and cleanliness in the workplace and in the lobby.

Procedure "Management of non-conformities":

Takes measures to prevent and eliminate conflict situations. Prevents the situation from getting out of control, promptly reports the problem to management (General Director, Deputy General Director).
- Informs the Clinic’s management about existing shortcomings in serving visitors and measures taken to eliminate them. Timely submits claims related to unsatisfactory customer service for consideration by the deputy. General Director and General Manager.
- If the doctor fails to show up for an appointment, he ensures that the patient is re-booked for another time or seeks the possibility of replacing the doctor, notifying the Deputy General Director.

Result: no complaints from patients about the work of administrators.

Documentation and Records Management Procedure

With a patient visiting the clinic for the first time:

Concludes an agreement, which is filled out in 2 copies (one is handed over to the patient, the other is pasted into the patient’s medical record).
- Prepares the patient’s informed voluntary consent to medical intervention.
- Creates a medical record and statistical report before the initial consultation.
- When the documentation is ready, it alerts the doctor about the arrival of the next patient.
- Calculates patients according to the stated cost of admission and issues checks to them. At the request of patients, prepares documents for applying to the tax office.
- Maintains the necessary accounting and reporting documentation:
- electronic customer database (1C);
- receipt and expense documentation (1C);
- administrator sheet (transfer of cases);
- clearly formulates a list of tasks that need to be completed by the next shift;
- reminds about the start of the appointment and the number of patients;
- fills out all logs correctly;
- hands over proceeds and fills out financial documentation.

Result: correct paperwork:

Agreement for the provision of paid services;
informed voluntary consent of the patient to medical intervention;
statistical card;
patient's medical card, etc.

Checks the completion of logs and continues to maintain them during the work shift.

The administrator must supervise the performance of basic functions by other employees, and, if necessary, resolve controversial situations. The administrator’s tasks include ensuring the coordinated work of the entire team and constant monitoring of the quality of the resulting products or services. To be appointed to the position of administrator, it is enough to have a complete secondary or higher education. Many companies require at least 2 years of work experience in a core specialty.

What an administrator should know

1. Guidelines, decrees, resolutions and other orders of higher authorities or legislative acts that relate to the charter of life of a certain social group, which the job description of the system administrator obliges to do.
2. The structure and features of management activities, the ability to monitor the functions of other employees. The rights and assigned responsibilities of each employee, as well as the working hours together with possible overtime or short days, which the job description of the salon administrator obliges to do.
3. Basic rules for serving visitors, as well as methods for improving the service.
4. A complete list and exact types of services that the company provides.
5. Basic economic issues, in most cases relating to the peculiarities of organizing the work of workers and issues of managing each employee fairly and in accordance with the charter of the enterprise, legislative norms, which is provided for by the job description of the store administrator.

Basic Administrator Skills

1. The main positions of marketing, as well as the basics of organizing advertising, its planning and successful positioning of products or services, the ability to supervise ongoing operations designed to popularize products or services in society.
2. Layout of all production and demonstration premises, features of the location of strategically important objects, design of each room, if necessary, conducting an inspection or tour of certain compartments or rooms. This applies to those whose work is guided by the job description of the hotel administrator.
3. Aesthetic concepts of beauty and social psychology that can guide you when making the most important decisions.
4. A full range of legislative acts relating to the protection of workers and their protection from negative incidents during their work activities.

What the administrator is guided by

1. The public charter, especially its widespread provisions.
2. Orders and instructions issued by superiors.
3. Internal regulations, which are prescribed in the legislative acts and regulations of each organization.
4. A job description that combines the rights and responsibilities of an administrator.

Functions

Each administrator is required to perform the following functions:

1. Control and independent participation in the economic activities of a certain working group.
2. Monitoring the rational use of financial resources, excluding unreasonable expenses.
3. Constantly conducting reporting activities within the framework of one’s competence and qualifications, delegating them to higher authorities. This is provided for by the job description of the hotel administrator.

Main responsibilities

1. Maintaining a control function over the integrity and safety of all objects of material value and being part of a specific organization.
2. Taking action if urgent or conflict situations arise that require immediate resolution. You have to react quickly, so the work of an administrator involves a lot of moral and sometimes physical stress, as prescribed by the job description of a beauty salon administrator.
3. Consider and partially make decisions regarding complaints received from customers who are dissatisfied with the service or the work of employees. In the second case, the administrator can often apply penalties or other measures to suppress the unsatisfactory work of employees. He must also understand the situation, and not just do the job, so many argue that such activity is morally complex, which is regulated by the job description of the cafe administrator.

Main instructions

1. Ensure that all premises are properly decorated. Also monitor the proper appearance, placement and timely change of advertising objects both inside and outside the premises. This primarily concerns employees who must follow the job description of a beauty salon administrator.
2. Monitor the provision and constant maintenance of order inside and outside the premises, which is an integral part of the image of a building or a specific company, as shown by a sample job description for an administrator.
3. Monitor employees’ compliance with basic labor discipline standards, as well as fire safety and other safety measures, as provided for by the administrator’s job descriptions.
4. Reports the information received or seen to the immediate supervisor regarding all errors in the work of employees, and also provides possible measures that are aimed at eliminating all problems and erroneous actions, which the job description of the cafe administrator obliges to do.
5. With the help of teams, maintains cleanliness and order in the work area, supervising the work of workers or hiring special teams. The administrator’s responsibilities also include checking the serviceability and proper condition of technical equipment and equipment necessary for work, purchasing furniture for an office or other premises, equipment and goods for various purposes that are useful for both technical and economic purposes.

Functional responsibilities

1. Organizes, creates a schedule and assigns work hours for the cleaner, and also checks the result of the work.
2. Organizes congratulatory events or the purchase of gifts, bonuses in honor of holiday events for company employees, as well as past and present partners, regular customers or all those who have used the services or products of a particular enterprise.
3. Completely resolves all issues with the landlord regarding public services of the premises leased by the company, which is provided for by the administrator’s job descriptions.
4. Carries out organizational measures regarding the proper operation of all equipment,, if necessary, schedules repair work, determines its time, speed, agrees on the cost, selects craftsmen or companies that provide optimal services for a specified fee.
5. Constantly keeps records of office and other technical supplies, equipment, inventory and all elements of the economic part, promptly provides the required quantity and range of these devices to employees.
6. Compiles, checks and submits documentation containing reports from various areas for each past period, which is determined by the administrator’s job descriptions.
7. Organizes and controls the proper and dosed nutrition of employees during the lunch break, distributes portions if this is provided for by the company's charter.

Rights

The administrator has the following rights:

1. Make inquiries regarding the condition and quality of the supplied equipment, availability and quantity, intensity of consumption of materials for production.
2. Make and make proposals for improving the work of the company or modernizing the actions of managers.
3. Make demands on managers to ensure good conditions for the performance of official duties.
4. Make quick and rational decisions that are within the competence of the administrator, as specified in the company’s charter. This is stated in the administrator's job descriptions.

Responsibility

The administrator is responsible for the timely provision of the necessary materials and resources for work, maintaining cleanliness and safety at a particular facility, and keeping documentation in good condition. The correctness of the preparation and timely submission of reports also depends on the administrator.

He does not have the right to disclose trade secrets, as well as all information that he learned by chance while performing his immediate duties. In order for this employee to work without problems, he must fulfill his duties in a timely manner. He is responsible for the safety of the entrusted property, as well as for fulfilling the requirements of the job description.

The modern consumer is very demanding about the quality of services provided to him. Therefore, this area is constantly being improved. The position of administrator is becoming increasingly popular. So, today most stores, clubs, and salons have such an employee on their staff. Clients are more willing to visit establishments where such a specialist works. After all, you can always turn to the administrator of the establishment for help, ask questions and resolve a conflict situation.

Features of the profession

An administrator is whose work is related to the management of a state or commercial organization. Such an employee is rightfully considered the chief assistant to the director. Therefore, the requirements for his skills, abilities and personal qualities are high. According to many employers, a good administrator is one who:

He is a professional in the field of economics and management;

Knowledgeable in document management;

Able to process information on a computer;

Skillfully masters communication skills;

Has high organizational skills;

Possesses such personal qualities as emotional stability, tolerance, and the ability to persuade.

Professional responsibilities of an administrator

These include:

• Ensuring high-quality creation of comfortable conditions for them.
• Providing the visitor with the necessary information regarding the range of services, promotions, and possible bonus programs.
• Maintaining documentation (making an appointment, filling out, etc.).
• Ensuring public order (takes action in case of conflict situations, considers customer complaints, monitors employee discipline).
• Monitoring the maintenance of cleanliness in the premises and compliance with sanitation standards.
• Informing management about service deficiencies.
• Carrying out instructions from the boss.

An administrator is a necessary person in many areas of business activity.

Sphere of trade

Trade is a very ancient people. And the ability to sell is a useful skill. Today, every trading company wants to be competitive. To do this, it is no longer enough just to have a quality product, you need to be able to offer it to the buyer. This function is often performed by the store administrator. This position's responsibilities include managing the sales floor. He must monitor the receipt and delivery of goods, the timely appearance of products on shelves, store windows, check the quality and expiration date of the entire assortment.

To attract clients, the manager can enter into an agreement with the company for BTL services. Such advertising of goods in the form of tastings and presentations of new products increases the rating of the enterprise, and the initiator receives a legitimate bonus.

The store administrator also tries not to miss interesting promotions. Because as a result, the company will receive a profitable bonus supply. And it’s never superfluous, since sometimes the store suffers losses due to theft and expired goods.

Entertainment sector

The club administrator is a manager, a representative person who is responsible for the quality of clients' leisure time. This specialist must control three areas - the club premises, employees, clients.

A good administrator understands the importance of stylish design and cleanliness of the room. As well as the adjacent territory outside.

The administrator is subordinate to the kitchen workers, waiters and bartenders, technical staff, and security service. The manager is obliged to ensure that all of them comply with the rules of discipline, hygiene and sanitation standards. If, for example, a client finds a hair in his dish, it will be the administrator’s fault, since he did not control his staff.

The club manager is obliged to politely greet visitors, escort them to the table and tell them about the possible services of the establishment. In case of a large number of guests, he can entrust this to an experienced waiter. If complaints arise or a client makes regarding the quality of service, the administrator must listen sensitively and take measures to resolve the problem.

Beauty industry

Working in this area is not as easy as it seems. An administrator for a beauty salon is selected not only according to the level of professionalism, but also according to external characteristics, because he will be the “face of the company.” This is what clients see first and by which they judge the level of the salon’s services.

The administrator welcomes visitors. He helps you choose procedures and advises you to pay attention to additional services of the company. He also deals with cash payments and coordinates the work of other salon specialists.

Whatever the direction of the company’s activity, the administrator is, first of all, a qualified specialist with excellent organization and self-organization abilities.

As a result of the rapid development of a market economy and market processes in society in the mid-twentieth century, a large number of new professions were formed, expanding and “clarifying” the responsibilities of previously existing analogues. One of these specialties is the profession of administrator, representatives of which each of us today meets almost every day in beauty salons, restaurants, fitness clubs, offices or hotels.

As a result of the rapid development of a market economy and market processes in society in the mid-twentieth century, a large number of new professions were formed, expanding and “clarifying” the responsibilities of previously existing analogues. One of these specialties is administrator profession, with representatives of which each of us today meets almost every day in beauty salons, restaurants, fitness clubs, offices or hotels.

Every now and then we meet them, but most of us have a very vague and vague idea of ​​the features of this profession, since few people understand who it is: service personnel, a member of the office fraternity, a secretariat employee, or one of the management specializations. But despite such uncertainty in the minds of society, the specialty of administrator is enviably popular among applicants. And all because the younger generation is in absolute confidence: whoever the representative of this profession is, his duties are so easy that work in his specialty will resemble a series of cloudless days. So or this is actually what we will try to figure out in this article.

Who is an administrator?

– a qualified specialist who provides general management of the personnel of a company or organization, as well as controls the production process and manages the property of the company or enterprise. Administrators can perform their functions both on the staff of a legal entity and as an assistant to a private individual (for example, an administrator of a popular artist).

The name of the profession comes from the Latin administrator (manager, manager), which allows us to attribute this position to the management team. Note that initially the concept of “administrator” was used exclusively as a definition of the position. Later, administration became one of the branches of management, and the specialty “administrator” was singled out as an independent profession.

Today, there are more than ten narrow specializations of an administrator: administrator of a cafe or restaurant, administrator of a massage room or fitness club, administrator of a beauty salon or hairdresser, administrator of a database or website, etc. as you might guess, officials administrator responsibilities largely depend on the industry in which the specialist works. For example, the responsibilities of a restaurant administrator, among others, include meeting guests of the establishment, creating comfortable conditions for their relaxation, resolving conflict situations, and monitoring the work of staff. The artist’s administrator is responsible for public relations, plans the schedule of his meetings and performances, resolves everyday issues and controls the progress of advertising campaigns and promotions.

If we talk about the generally accepted responsibilities of an administrator, their list looks something like this:

• ensuring the smooth operation of the company or organization;
• control over labor discipline of personnel;
• prompt resolution of work production issues and conflicts;
• implementation of external contacts and work with suppliers;
• carrying out activities aimed at preserving material and technical values;
• preparation of reporting documentation;
• work with inspection and regulatory authorities.

What personal qualities should an administrator have?

Because the administrator's work, regardless of the scope of his activity, fundamentally represents the coordination of the actions of all employees of an organization or enterprise; a representative of this profession, first of all, must have organizational skills. In addition, it is impossible to imagine an administrator who would not have such personal qualities as:

Among the professional knowledge and skills required in the work of an administrator, it is necessary to note the legal and legal features of the type of activity in which the specialist is engaged, knowledge of the specifics of production processes, document flow rules, the fundamentals of psychology and conflict management, labor legislation, ethics of business communication, financial aspects of interaction with partners.

Advantages of the administrator profession

The active development of a market economy that began in the mid-20th century has not stopped to this day. This means that companies and organizations will need good managers more than ever before, and the demand for specialists in the field of administration will only increase every day. And that's the main thing advantage of the administrator profession.

The advantages of this profession also include the fact that most of the working time (about 70%) is used by a specialist for direct interaction with people. And this contributes to the development of communication skills that help specialists not only in their professional activities, but also in their personal lives. It’s not for nothing that they say that people with a “well-spoken tongue” will never disappear, since their “tongue will take them as far as Kyiv.”

The versatility of the profession can also be considered an advantage. The professional responsibilities of all administrators are fundamentally similar, and if necessary, a specialist can relatively easily change his field of activity. For example, a hotel administrator can quickly master the intricacies of the restaurant business and get the position of administrator of a restaurant or cafe. True, for this he will have to undergo training in special courses in order to thoroughly study the features of serving guests of catering establishments.

Disadvantages of the administrator profession

Main disadvantage of the administrator profession are difficult working conditions. Judge for yourself: can a job be called easy if a specialist has to:

• Spend almost all the time on your feet, which is why this work can only be done by hardy people who are in good physical shape;
• constantly resolve conflict situations, which can cause chronic fatigue and depression;
• keep under control a huge volume of the production process, which also negatively affects the general emotional and psychological state of the specialist.

It must also be said that most administrators receive a disproportionately small salary compared to their workload. According to statistics, the average monthly salary of administrators in Russia today is about 20-30 thousand rubles. Agree that working 12 hours a day (and sometimes all day long), getting tired both physically and emotionally, but only real enthusiasts can go out to guests with a smile for such “ridiculous” money.

Among other things, the administrator is responsible both for his actions and for everything that happens in the hall, office or salon. Moreover, this responsibility extends not only to the work of personnel, but also to material and technical assets. This means that if an “unclean” employee works in a team, then the administrator will be responsible to the company’s management for his actions, first of all.

Where can I get a job as an administrator?

Get a job as an administrator You can at any Russian university that provides training for specialists in general and administrative management or a field of activity that suits you. For example, to become a restaurant administrator, you need to enroll in a higher education institution that has a restaurant business department. The sales floor administrator must undergo training at a trade and economic university. But the profession of a system administrator can only be obtained at information technology universities. In other words, before choosing a place to study, you need to decide in which area you want to work in the future.

If you still haven’t been able to decide on the direction of work, but want to be a good administrator, then we recommend that you choose the best management and economic universities in Russia, which include:

• (Moscow);