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Touch ID setup cannot be completed. Is your fingerprint scanner broken? Detailed repair instructions

is a great tool for authenticating in-app purchases using your fingerprint instead of the traditional Apple account password. This is a more secure form of user authentication, which also significantly speeds up the entire purchase process.

Unfortunately, nothing is absolutely perfect in this world. It happens that Touch ID does not work correctly with the AppStore when authenticating while making purchases. Instead of requiring the user to use a fingerprint for authentication, it may prompt the user for a traditional password.

Don't worry if this situation arises. Below we will show you how to solve this problem.

What to do if Touch ID doesn't work in the App Store?

Step 1: Go to Settings on your iPhone or iPad and go to the Touch ID and passcode section. If the code request feature is enabled, it may be requested.

Step 2: Disable iTunes & App Store.

Step 5: Enable iTunes & App Store.

After completing these steps, any attempt to make a purchase through the App Store will require the user to use Touch ID rather than the Apple ID password. Please note that if purchases through the App Store have not been made within 24 hours, the device will still require you to enter your Apple ID password.

It happens that this problem occurs due to incorrect operation of the Touch ID equipment. That is why it is necessary to ensure its normal functioning. You can check this by using Touch ID on a locked display to unlock your device.

With the release of the iPhone 5s, Apple developers introduced a new Touch Id feature - a device that reads fingerprints. With its help, users of Apple gadgets can easily make purchases in the App Store, unlock their phones, etc. Very often on forums you can find topics about a failed Touch Id.

In this article we will try to figure out why Touch ID does not work on iPhone 5s/6/6s and how to fix it?

To begin with, it should be noted that if the device began to fail after a recent update, you will most likely have to do a system rollback and return to the previous version of iOS.

If this method does not help you, you should resort to the options outlined below for fixing Touch ID.

Touch ID stopped working on iPhone 6/6s/5/5s

Mechanical repair of Touch Id is a last resort

What to do if Touch Id does not respond to any actions? In this case, if the Touch ID has failed as a result of a software failure, a hard reboot of the system should help. To do this, hold down the Home and Power keys and hold until the device reboots.

If this problem was software in nature, a reboot will solve the problem. If there was a physical impact on the phone, you will have to contact a service center, where a qualified technician will be able to diagnose and, if necessary, fix the problem.

Touch ID doesn't work on iPhone 6 - repair it yourself

If minor malfunctions in the Touch Id device periodically occur, Apple developers advise reconfiguring, in other words, making a new fingerprint and getting rid of the old fingerprint.

It is recommended to do this periodically so that the fingerprint data in the device is fresh, because Human skin on the hands is constantly exposed to various factors, and therefore the print may change slightly.

In order to make a new fingerprint, you need to go to “Settings”, then select “Touch Id and password”. Remove old prints. After that, click “Add fingerprint” and perform the necessary actions in accordance with the instructions.

Touch ID stopped working in the App Store on iPhone 5s/6/6s/5

Basically, the cause of this problem is also slightly modified fingerprints, as a result of which the system cannot recognize them, but sometimes there are cases when the problem lies in incorrectly installed software.

There are also complaints on the forums about a glitch when the App Store does not see Touch Id. How to fix this?

  1. Go to the gadget Settings and look for “Touch Id and password”;
  2. Find the section “Using Touch Id” and disable “App Store, iTunes Store”;
  3. Reboot the iOS device;
  4. We return to the Touch Id settings and enable “App Store, iTunes Store”.

After these steps there should be no problem.

Problems with iPhone 6. Touch ID does not work in winter, in cold weather

There are many complaints about the poor performance of Touch Id during the cold season. It is very simple to explain the reason for this problem - as a result of the cold, our fingerprint is slightly modified, which is why the system cannot recognize it.

Frequently updating your fingerprint or creating a “cold” fingerprint will help you solve this problem. Scan your fingerprint while out in the cold. However, it is believed that these methods help only partly, however, if there is an urgent need for this function in the cold, it is worth a try.

Touch Id does not work on iPhone 6/6s/5s/5 due to exposure to water and dirt

Sometimes iPhones break due to the fault of users. Some breakdowns can be easily fixed at almost any service center. However, there are problems that cannot be fixed without Apple's intervention. For example, a button with a Touch ID fingerprint scanner is tied to the device’s processor. It can be replaced, but the fingerprint scanner will not work. Only Apple can help with this, and it decided to help.

According to Reuters, Apple has begun shipping devices called Horizon Machine to authorized service centers. It is planned to supply devices to more than 200 service centers in 25 countries. You can only change the fingerprint scanner in an iPhone while maintaining its functionality using this device, which will perform the necessary calibration.

It will be great if Horizon Machine appears in every authorized service center. This will make repairing Apple devices more affordable and faster. Unfortunately, there are cities where there are no authorized Apple service centers. It is for this reason that there is an initiative that wants to require tech companies to provide specifications and tools to repair their products. Apple is active

Users who have encountered a touch id malfunction know how annoying it is. But few understand why this happened and what to do next.

If touch id stops working on iPhone 6, 6s, then you need to immediately figure out the problem. Remember what happened to the gadget in recent days.

The main causes of malfunction can be the following factors:

  • system update;
  • settings failure;
  • sudden temperature change;
  • dirt or moisture on the surface of the scanner.

Important: if suddenly If 3D touch stops working on iPhone 6, 6s, then immediately contact a specialist. This breakdown requires surgical intervention.

Problems and their independent solutions

It is possible to eliminate minor problems that do not require special knowledge. Ways to solve them:

  1. Scanner failure after updating occurs in rare cases. This is explained by the release of an unoptimized upgrade, which affects the operation of touch id. To solve the problem, you need to roll back the system to a previous working version.
  2. Settings failure may be due to prolonged use of the same fingerprint. Do not forget that the finger changes its pattern and after a month it is recommended to give the iPhone a new trace. Reconfigure and the scanner will work.
  3. It is not surprising if the fingerprint on the iPhone 6, 6s does not work well in the cold. And again it's a matter of changing the finger pattern. To avoid this situation, you can add an additional function in the device settings.
  4. Dirt and moisture block scanning. To restore the scanner, simply wipe it with a dry cloth.

Tip: Wash your hands before scanning. This will protect the device from foreign bodies getting inside and protect it from possible malfunctions.

When to contact specialists

If none of the points above helped solve the problem, then contact a professional. Order Touch Id iPhone 6, 6s repair in St. Petersburg in our service center by phone. Masters will provide the following services:

  1. They will disassemble the device using a special set of screwdrivers and other tools.
  2. They will conduct a full diagnosis, carefully examining all contacts under a microscope.
  3. The cause of the breakdown will be determined.
  4. They will name a list of new parts to be replaced and announce the final cost of repairs.
  5. They will replace faulty spare parts and reassemble the device in reverse order.
  6. Check the functionality of the iPhone.
  7. A warranty card will be issued.

If you are not confident in your abilities, then bring the gadget to specialists. They will return the device to functionality in just a few hours.

The most common problem that the average iPhone and iPad user encounters when using or adjusting the scanner is the “Failure” notification. Touch ID setup cannot be completed. Go back and try again." When most of the screen is occupied by an annoying reminder that “Touch ID does not work,” this prevents you from fully using your mobile device with full capabilities. When the touch ID on the iPhone does not work, most people wait for an OS update, but no one is going to wait that long, which is why you should figure out what to do if adjustment is impossible.

The latest models are equipped with a Home key that has a fingerprint scanner. Since people actively use it, there is nothing surprising in the frequent breakdown of this mechanism. A failure can occur after an accidental fall, damage to the case, and much more. There are rare cases when a mobile phone is faulty at the production stage or a refurbished smartphone arrives at a store, and after the update they are identified. If not much time has passed and the smartphone reports a failure, it is recommended to immediately return it to the store.

Climatic conditions can also affect functionality. A sharp change in temperature or the advantage of cold, moisture-saturated air affects the functionality of the smartphone. Some users do not know how to set up a fingerprint scanner, which is why they record their physiological data on the street with temperatures below zero. In this case, the root of the failure lies not in the smartphone itself, but in a change in the papillary pattern of the pattern.

It is impossible to independently record various changes, but the touch ID detects various changes, after which failures begin. Messages like “A fingerprint sensor error has occurred” appear. The update corrects the bug, but such manipulations do not always work as expected.

Users who do not have enough money for repairs at an official service center go to local “craftsmen”. Many of them change the situation for the worse - “Home” stops responding to pressing, and they themselves do not know what to do in this or that situation. After replacement, a bunch of other faults appear. The problem lies in the mechanism itself - Apple designers created it so that it cannot be repaired. Only replacing it, as well as the motherboard and other spare parts, can completely repair the mobile phone.

If you repair it yourself, the sensor will most likely be blocked due to intrusion into the protected area of ​​the system. This can only be corrected at an official service center.

Re-registration of touch ID

This method eliminates the problem when the OS update does not work in any way despite any attempts to solve the problem. Following the instructions, it is possible to fix:

  1. Go to Settings and select “Scanner and passcode”, then write the password.
  2. Turn off features like iTunes Store and Apple Store, iPhone Unlocking, and, if you're a heavy user, Apple Pay.
  3. Return to the main screen, then hold down the Home and On/Off keys at the same time until the Apple logo appears on the display. After these manipulations, the device will automatically reboot, this will take no more than a minute.
  4. Do the first step again.
  5. Re-enable those sections that were disabled in the second paragraph.
  6. Update the pattern - this is important, as the old ones will automatically be erased.

When the operation is completed, the device will function as before, and the problem notification will no longer appear from time to time.

The second way to solve the problem

If Touch ID stops working and it does not recognize your fingers, then you should use other methods that are not as effective as the previous one:

  1. Delete the old information in the settings section and install them again.
  2. Reboot the device as described in the first method while the battery is charging. For some users it worked, and everything started as before, despite the unusual nature of such a solution.
  3. Reset the main settings on the device, while it is possible to save the necessary files and contacts. To reset, go to the main Settings menu, then “General”, “Reset all settings”. When all points are completed correctly, restart the gadget.

Chemicals

In some cases, along with the fingerprint scanner, the Home key itself stops responding. As soon as fatty layers from the hands, crumbs, sweet drinks and other contaminants get into it, the key functions more when pressed. To fix the problem, it is better to use WD-40 aerosol, which does its job perfectly. At the same time, you should handle not only this liquid, but also the screen with care.

If too much liquid gets on your mobile phone, other problems will appear on the device. Once the chemical is applied, you have to click on the key many times to get it underneath. Then the cleaning agent will get rid of the dirt and not only the key, but also the touch ID will come back to life again.

Third party programs

When the root of the problem is not in the functioning of the phone, not in contamination, all that remains is to use applications. The additional menu does not turn on, which is why further use clogs up the RAM. This option will not change the state of the iPhone, but you will be able to use the phone as before. This method is inconvenient, although it is better than an ineffective part. The “Home” image is transferred to the main screen, after which it is used like a mechanical key.

Go to the main settings of your iPhone and go to the “General” category. Go to the "Accessibility" section and click on AssistiveTouch. As soon as the manipulations are completed, 4 scenarios will appear on the display. Select a picture of the “Home” key and only after that, a program will appear on the display that will display and simulate pressing the button. Although this is not a sophisticated method, it will allow you to use your iPhone 5 before going to the service center. The main thing is not to take the device to the above-mentioned “craftsmen” who do not know how to install a fingerprint on Apple products correctly.

Installation of a new mechanism

Engineers took care of such a replacement of the mechanism, so everything is not as simple as it might seem at first glance. When the home button does not work, in some situations it is easier to buy a new smartphone. An ordinary user will not be able to open a mobile phone without damaging some parts; even many specialists are not ready to take such a risk, which is why only highly qualified craftsmen with the necessary tools are required. Replacement is only needed if the button on the iPhone does not work after all operations. You should only contact an official service center, otherwise there is a high probability that the fingerprint on the Iphone 5s and other series will cause other problems.

Mechanism replacement for professionals

Before any manipulations, you will need tools that will allow you to open the iPhone 6 without unnecessary deformation. To get started, this is useful:

  1. Tweezers.
  2. Small spatula.
  3. Screwdriver-plus.
  4. Screwdriver-minus.
  5. Sucker.

First, unscrew a few screws located next to the power connector. Next, hold the screen using the suction cup and do not forget to help with the spatula. When disconnecting, your hands should not shake, as the touch cable will break at any time due to careless handling. The spudger will allow you to unplug the connector and lift up the display. Disconnect the protection from the cable and, after unscrewing several screws, disconnect the required part. After the procedure, errors like “Touch ID does not work on iPhone” do not occur.

Contacting the service center

When a gadget has a warranty, then by visiting a service center, the defect will be corrected absolutely free of charge: either the button will be completely replaced, or the gadget will be replaced with a new one, because when Touch ID is not working well, it’s easier to turn to experts. They know how to fingerprint a phone without any difficulty. Therefore, if you are not confident in your own abilities and are not sure whether you will be able to get rid of the glitch, it is better to immediately take your smartphone there.

Video instruction



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